• Execute established processes and audit measures to support and meet customers’ requirements at agreed level.
• Execute and adhere to customer service requirements from LPs/FAPs to Bookings, Cargo movement, Data Transmission, Invoicing.
• Problem Resolution – ensure issues are tackled immediately and escalate to Customer Service Team Lead / Supervisor when there is potential cost impact.
• Streamline processes to achieve cost savings and ensure profitability.
• Ensure periodic variances explanations for KPI performance measurement are provided in timely and accurate manner.
• Periodic review of costs and revenue, and ensure APLL continues to make money in all service provided.
• Continuously identify service gaps, make recommendations and implement solutions to enhance greater customers’ satisfaction.
• Continuously intensify relationship with vendors and customers in order to maintain and protect company business.
• Support and develop Vendor Logistics Program with the aim of deepening business relationship and securing new businesses.

Intern:

• Coordinate with all related parties to support for shipment handling.
• Use APLL’s systems to handle daily task related to operation and documentation.
• Solve all the matters/problems related to operation jobs under trainer’s instructions.
• Other tasks assigned by CS Team Leader, Supervisor or HOD.

Yêu cầu công việc

• University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.
• Knowledge and / or experience in foreign trade, logistics management, warehousing and distribution and other supply chain-related services.
• Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels and various characteristic.
• Good analytical problem solving
• Strong spoken and written communication skills
• Team player with the ability to work independently under pressure and within deadlines.
• Knowledge of Vietnam Landscapes is an advantage.

Phúc lợi công ty

• For Associate Representative: Lunch allowance, 13th month salary, bonus, lucky money, etc.
• For Associate Representative: Extra insurance for yourself & direct dependents.
• For Associate Representative: 16 days of annual leave + 1 personal holiday.